Do you take business calls on your cell phone? Of course you do! Do your employees or sales force work remotely, from home or the road at least some of the time? Most likely. A recent study by web conferencing software company, PGi, indicates that globally, 79% of office employees work remotely at least one day each week. As business communications become more diverse and sophisticated, advanced technology is necessary to keep pace with new trends and market demands. Unfortunately, most legacy phone systems cannot support the future of business communications needs, but fortunately, small and medium-sized businesses (SMBs) have options to overcome this challenge.

The modern office enables employees to work from wherever they are. Whether they’re in the office, at home, or on the road, they can make and take calls as if they were right at their desks. This trend toward more flexibility at work is growing, in fact, industry specialists predict that the U.S. remote worker population will increase to 105.4 million in 2020. According to a recent Gartner study, 43% of workers spent some of their time working remotely. Your competitors are implementing solutions that allow them to rise to meet the increasing employee demands for flexibility while improving productivity and the customer experience. Maintain your competitive edge by adopting the latest technology for your business and consider the following reasons why utilizing a mobile app is a no-brainer.