Business & Residential Support
On-demand IT help for homes and small offices
No plan required: when a computer, printer, network, or email problem gets in the way, our team helps remotely, in our Payette shop, or onsite.
Need help now?
Call (208) 642-9099
- Office hours: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
- After-hours support is available at emergency rates.
- Remote support: click Request Remote Support (opens in new tab) when our team asks
- In-shop computer repair at 124 South Main St., Payette
- Managed IT clients: Submit a ticket or use the Client Engagement Portal
How we help
Everyday tech help, without the runaround
Friendly, knowledgeable help for the problems that slow you down at home or in a small office.
Computer repair and troubleshooting
Slow computers, startup problems, pop-ups, and error messages diagnosed and fixed, with upgrades when they make sense.
Remote support
Many problems can be fixed without leaving your desk. When our team asks, click Request Remote Support at the top of any page to start a secure session.
In-shop service
Bring a computer to our office at 124 South Main St. in Payette for diagnostics, repairs, and upgrades.
Home and small-office networks
Wi-Fi coverage, printers, and internet connection problems sorted out, so everything connects the way it should.
Email, accounts, and new computers
Help with email setup, account access, and moving your files and settings to a new computer.
Small businesses not on a plan
Businesses without a managed plan can get on-demand help when they need it, and can move to managed IT at any time.
How it works
Getting help is simple
Tell us what is going on and we take it from there.
01
Request service
Submit a service request or call us. If your business is down, please call.
02
We diagnose
Our team looks at the problem remotely, in our shop, or onsite, whichever fits.
03
We fix it
We explain what we found and what we recommend before doing the work.
04
Back to work
You get your technology back working, with tips to help keep it that way.
FAQ
Common questions
Straight answers to the questions we hear most.
Still have a question? Call (208) 642-9099 or send us a message.
Do I need a managed plan?
No. Business & Residential Support is on-demand. Contact us when you need help, with no plan required.
How does remote support work?
After you talk with our team, click Request Remote Support at the top of any page (or use this link (opens in new tab)) to start a secure session, and you can watch the work as it happens.
Can I bring my computer to your shop?
Yes. Our office is at 124 South Main St., Payette, Idaho 83661, open Monday–Friday, 8:00 AM–5:00 PM (Mountain Time). Call (208) 642-9099 with any questions.
What if I need help after hours?
After-hours support is available at emergency rates. Call (208) 642-9099.
How is this different from managed IT?
On-demand support is there when you need it, with no plan. Managed IT is a flat monthly plan for businesses, with proactive monitoring, maintenance, and unlimited remote support during business hours.
Get help with your computer or network
Tell us what is going on and our team will get back to you during business hours. If your business is down, please call.