Client support
Need help? Here’s the fastest way to reach us.
Our office hours are Monday–Friday, 8:00 AM–5:00 PM (Mountain Time). After-hours support is available at emergency rates.
Business down?
Call us instead of using a form.
- Call (208) 642-9099
- Office hours: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
- After-hours support is available at emergency rates.
A phone call is the fastest way to reach our team when work has stopped.
Get help
Three ways to get help
Pick the one that fits. For anything urgent, call.
Call us
Talk to our team during office hours. After-hours support is available at emergency rates.
Client Engagement Portal
Submit a new ticket or check the status of a ticket you already opened.
Request Remote Support
When our team asks, start a secure remote session so we can see your screen and help.
Managed clients: you can also open a ticket by emailing our ticket address from your company email. You’ll find it in your welcome packet and in the client portal.
Faster fixes
What to include in your request
A few details up front help us solve the problem on the first try.
- Your name and company
- The computer name, or the app you were using
- What happened, and when it happened
- Any error message, word for word if you can
- A screenshot, if you can take one
Important
Never send passwords.
Do not put passwords in a ticket, an email, a chat message, or a screenshot. If our team needs access to something, we will work it out with you directly.
Cloud desktops
Cloud desktop and DCS M365 Cloud Manager help
On a DCS hosted or virtual desktop and something is not working? Try these steps first.
01
Sign out and back in
Sign out of your cloud desktop completely (not just close the window), then sign back in.
02
Check your internet
Make sure your internet connection is working. Try opening a website or two.
03
Restart your computer
Restart the local computer you use to connect, then try again.
For client admins
Using DCS M365 Cloud Manager
DCS M365 Cloud Manager is the portal your company’s admins use to manage the cloud desktops and Microsoft 365 users, licenses, and settings that DCS has set up for you.
Not sure about a change? Contact us before making big changes, such as adding or removing users or desktops. We’ll help you plan it so your team keeps working.
How to reach us
- Call (208) 642-9099
- Submit a ticket in the Client Engagement Portal
- Office hours: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
- After-hours support is available at emergency rates.
Home and one-off help
Not a managed client?
We help homes and businesses without a plan, too. Tell us what is going on and our team will follow up during business hours.
Quarterly Technology Business Review
Managed clients: haven’t had your quarterly TBR yet? Request one through the Client Engagement Portal or give us a call, and we’ll get it on the calendar.